brooks brothers customer service

About brooks brothers customer service

brooks brothers customer service is a highly respected American clothing retailer that has been operating since 1818. Whether you’re shopping in-store or online, you can be sure that your needs will be taken care of.


It is the oldest men clothing store in the United States and known for its traditional and classic styles. Brooks Brothers has been a provider of high-quality clothing for men, women, and children for over 200 years. The company headquartered in New York City and operates over 300 stores across the United States.

Brooks committed to providing excellent customer . The company offers a variety of services to its customers, including free shipping and returns, Alterations and Monogramming, and an online Personal Shopping service. Brooks Brothers also has a loyalty program, the Brooks Brothers Platinum Card, which offers members exclusive benefits, such as free shipping and returns, early access to sales and events, and special pricing on items.

If you satisfied with your purchase, Brooks Brothers offers a full refund within 90 days of purchase. Returns also accepted at any Brooks Brothers store. For more information on returns, please visit the Brooks Brothers website.

If you have any questions or concerns about your order, Brooks Brothers service is available 24 hours a day, 7 days a week. You can contact customer service by phone at 1-800-274-1815 or by email at

The company’s customer service policies

At Brooks Brothers, we committed to providing the highest level of service. We offer a variety of services to make your shopping experience as convenient as possible.

We also offer free returns on all items, regardless of reason.

We also offer a variety of convenient payment options, including PayPal, MasterCard, Visa, and American Express. We also offer financing through our partnership with Affirm.

The company’s customer service ratings

As a company that has been in business for over 200 years, Brooks takes customer seriously. The company has a variety of customer service channels, including a customer service phone number, email, and live chat. Brooks Brothers also has a robust FAQ section on their website.

In addition to the channels listed above, Brooks also has a strong social media presence, and they are responsive to customer service inquiries on social media platforms.

When it comes to customer service ratings, Brooks has a mixed bag. On Trustpilot, the company has a 4 out of 5 star rating, with 71% of reviewers rating the company as “excellent” and 24% rating the company as “great.”

Overall, Brooks seems to take customer seriously and they have a variety of channels through which customers can reach out for help. The company has a strong social media presence and they are responsive to customer service inquiries on social media platforms. However, the company customer service ratings mixed, with a B rating on the Better Business Bureau website and a 4 out of 5 star rating on Trustpilot.

The company’s customer service agents

With the rise of online shopping, customers have more choices than ever before and can take their business elsewhere if they’re not happy with the service they’re receiving. That’s why it’s so important for companies to have great customer service agents.

At Brooks , we pride ourselves on our excellent service. Our customer service agents are some of the best in the business and are always ready to help our customers with whatever they need. Whether it’s help with placing an order, finding the perfect gift, or simply answering a question, our customer service agents are always happy to help.

If you ever have any questions or need any help, don’t hesitate to reach out to our customer service team. We always here to help and we’ll make sure you taken care of.


Brooks is a company that has a rich history in providing quality service. The company has a team of employees who dedicated to helping customers find the perfect outfit or accessory. In addition, Brooks Brothers offers a return policy that ensures customers satisfied with their purchase.

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