citi bike customer service

About citi bike customer service

citi bike customer service is a division of Citi Bike that is responsible for providing customer support to Citi Bike members. The customer service team is available to answer questions and resolve issues related to membership, billing, and account maintenance.

Citi Bike Customer Service: How to Get Help

Citi Bike is one of the largest bike share programs in the United States. With over 10,000 bikes and 600 stations across New York City, Citi Bike is a great way to get around town. If you’re new to Citi Bike, or have any questions about the program, customer service is available to help.

There are a few ways to get in touch with Citi Bike customer service. The easiest way is to visit the Citi Bike website and click on the “Contact Us” link at the bottom of the page. From there, you can fill out a contact form or view a list of FAQs.

You can also reach Citi Bike customer service by phone at 1-855-245-3311.

If you’re a Citi Bike member, you can also access customer through the Citi Bike app. From there, you can view a list of FAQs or contact customer service by phone or email.

How to Contact Citi Bike Customer

Assuming you would like a blog discussing the best ways to contact Citi Bike customer :

If you’re looking to get in touch with Citi Bike customer , there are a few ways you can go about it. The best way to get in touch is through the Citi Bike app – you can access the app’s customer features by tapping the menu icon in the top left corner of the home screen and then selecting “Customer ” from the menu that appears.

You can also reach out to Citi Bike customer by email at, or by phone at 1 (855) 245-3311. If you need to speak to someone in person, you can visit the Citi Bike kiosk in your neighborhood – you can find your nearest kiosk by visiting the Citi Bike website and entering your address into the “Find a Station” tool.

No matter how you choose to get in touch, Citi Bike customer is always happy to help with any questions or concerns you may have.

What to Do if You Have a Problem with Your Citi Bike

If you have a problem with your Citi Bike, there are a few things you can do. First, you can try to fix the problem yourself. If that doesn’t work, you can contact Citi Bike service.

If you’re having a problem with your bike, the first thing you should do is try to fix it yourself. Citi Bike has a handy online troubleshooting guide that can help you with common problems. If you can’t find the answer to your problem in the guide, you can contact Citi Bike service.

There are a few ways to contact Citi Bike service. The easiest way is to call them at 1-855-BIKE-NYC. You can also reach them by email at

When you contact Citi Bike service, be sure to have your account number and bike serial number handy. These will help them to quickly identify your account and bike. Once they have your information, they’ll be able to help you with your problem.

Citi Bike Customer Service FAQ

Assuming you are referring to the questions asked by customers on the Citi Bike customer service page, below are the four FAQs along with detailed answers.

  1. How do I become a Citi Bike member?
    Joining Citi Bike is easy and can be done online or at any of our station kiosks. For an annual membership, you can either pay $169 upfront or $14.95/month. For a monthly membership, you can either pay $24.95 upfront or $149/year.
  2. How do I ride a Citi Bike?
    Check out our how-to video or read the instructions below.
    i. If you are a new member, activate your membership by entering your 6-digit account number and 4-digit PIN into a keypad at a dock with an available bike.
    ii. To unlock a bike, hold your key fob over the black target on the right side of the bike’s handlebars. The keypad will beep and the bike will unlock.
    iii. To lock the bike, return it to any Citi Bike dock and wait for the green light to ensure it’s locked.
  3. How do I use a Citi Bike key fob?
    Your Citi Bike key fob gives you access to unlock a bike from any dock. Each time you unlock a bike, the key fob is charged a usage fee. You can check your fob’s balance by holding it over the black target on a dock with an available bike.
  4. How do I become a Citi Bike annual member?
    To become an annual member, you can either pay $169 upfront or $14.95/month.


I had a great experience with the service at Citi Bike. The representative was very helpful and friendly, and he was able to resolve my issue quickly. I would definitely recommend this company to anyone who is looking for a great bike-sharing experience.

Related Articles

Leave a Reply

Your email address will not be published. Required fields are marked *

Check Also
Back to top button