pottery barn customer service

About pottery barn customer service

pottery barn customer service is one of the most popular stores in the world. Known for its beautiful furniture, it’s also known for its customer service. If you’ve ever had to deal with Pottery Barn customer service, you know that it can be a pain. But don’t worry; you’re not alone. In this blog post, we’ll share some tips on how to deal with Pottery Barn customer service and get the help you need as quickly and efficiently as possible.

What is Pottery Barn’s customer service policy?

If you have a question about your order, want to return an item, or need help with something related to your account, our customer service team is available to help. We operate a 7-day a week schedule and are available from 9am to 10pm EST. You can call us at 1-800- Pottery Barn (1-800-723-2669), submit a question online using our contact form, or visit one of our stores.

We try to respond as quickly as possible to all inquiries, but due to the high volume of calls we receive, please be patient while your request is processed. In some cases where there is an urgent issue we may need to contact you immediately.

If for any reason you are not happy with your purchase, please return it within 30 days for a full refund minus the original shipping and handling fees. Returns that are not in the original condition will be subject to a 20% restocking fee. Please note that personalized or customized items cannot be returned.

If you have questions about the care of your new piece or would like help taking care of it, please visit our store staff for assistance within 3 months of purchase. If you purchase an item and do not use it within 3 months, we would be happy to transfer ownership to you and offer a discount on your next purchase in our store.

What kinds of problems might a customer experience at Pottery Barn?

Pottery Barn customers may experience problems with the following:

  • incorrect order
  • not received items
  • wrong item received
  • defective item

How do customers contact Pottery Barn customer service?

Pottery Barn offers a variety of ways for customers to contact customer service. Customers can call Pottery Barn’s toll-free number, which is available 24 hours a day, seven days a week. They can also visit the Pottery Barn website and click on the “Contact Us” link. Alternatively, they can send an email to and include their name, address, telephone number, and the issue that they are trying to resolve. Finally, they can drop by one of the stores and speak with a customer service representative.

What are the steps that Pottery Barn takes to resolve customer complaints?

Pottery Barn takes a number of steps to address customer complaints. First, Pottery Barn strives to contact customers who have filed a complaint in order to resolve the issue as quickly as possible. If the issue cannot be resolved through contact with the customer, Pottery Barn may reach out to other relevant parties, such as representatives from the company’s supplier or partner. In some cases where a product has not met the customer’s expectations, Pottery Barn may offer a full refund or exchange for the item. Finally, Pottery Barn takes pride in its dedicated team of representatives who are available 24/7 to help resolve any issues that customers may have.

What are the benefits of using Pottery Barn’s customer service?

WithPottery Barn’s customer service, you can be sure to receive the support you need when making a purchase. They offer a variety of services, such as returns and exchanges, which can make your shopping experience easier and more pleasant. Additionally, their team is experienced in dealing with any queries or problems that may arise. Finally, they’re available 24/7 to help you get the most out of your purchases.


Thank you for reading our article on pottery barn customer service. We hope that our tips have been helpful as you strive to get the best possible experience. When contacting Pottery Barn. If you have any questions or comments, feel free to leave them below. And we will do our best to respond as soon as possible. Thank you again for reading and we hope that you have a great day!

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