restoration hardware customer service

About restoration hardware customer service

restoration hardware customer service is a staple in many homes, and for good reason. The company offers a wide variety of furniture. From lamps to tables, that are both stylish and durable. But what happens if something goes wrong with one of their products? If you’re a customer who has had a negative experience with restoration hardware customer service, you’re not alone. In fact, many customers have reported poor quality products, unhelpful sales staff, and even incorrect or incomplete repair work. In this article, we will discuss some tips for dealing with restoration hardware customer service so that you can get the help you need and avoid any unpleasant surprises down the road.

The history of restoration hardware

Restoration hardware is a company that has been around for over 45 years, and it specializes in selling tools and supplies for home repairs and renovations. The company’s roots can be traced back to California, where two friends started selling screws, nails, and other materials out of the trunk of their car.

As the company grew, it began to sell products online as well as in physical stores. Today, restoration hardware operates over 1,000 stores across North America and Europe. In addition to its core product line, the company also offers a wide variety of services such as home staging and remodeling advice.

One of restoration hardware’s most iconic products is the hammer drill. The tool has become synonymous with home improvement projects, and it is used by professionals across the globe. In fact, the hammer drill is so popular that some companies have tried to copy its design or imitate its function. However, none have been able to replicate the brand’s success quite like restoration hardware itself.

How to contact restoration hardware customer service

If you need help with your restoration hardware purchase, customer service is available 24/7. If you need to return or exchange an item, just follow the instructions that come with your product.

How restoration hardware handles complaints

For people who have purchased items from restoration hardware in the past, it may come as a surprise to learn that the company does not offer any type of satisfaction guarantee or Returns Policy. In fact, there is no way for customers to get their money back if they are not happy with their purchase.

Restoration Hardware does offer a 1-800 number and website where customers can reach out for assistance. However, many customers find that the customer service representatives are unhelpful and do not seem to care about resolving complaints. One customer said that she was on hold for over 30 minutes before being transferred to a representative who could not help her resolve her issue.

One common complaint among Restoration Hardware customers is that they have difficulty obtaining replacement parts or refunds for damaged items. Many times, these problems arise because the parts required to fix an item are no longer available or the damage occurred while the item was in someone’s possession and therefore was not covered by the company’s warranty.

In general, Restoration Hardware customers feel that they barely ever receive replies to their complaints about defective or damaged items, leading them to believe that the company does not take them seriously. This lack of responsiveness can actually make it harder for customers to get help when they need it since they often don’t know where to turn for assistance.

How restoration hardware responds to discounts

Many consumers believe that discounts are the only way to get good service from restoration hardware. In some cases, this may be true. However, in most cases, restoration hardware offers good service even when it is not discounted. One reason for this is that the company operates on a margin. And does not need to make as much money off of sales as it does off of repairs.

Restoration Hardware employees often take pride in their work. And take care to do a great job no matter what the price point may be. Additionally, many customers feel confident leaving their pieces with Restoration Hardware because they know that they will receive top-quality care.


If you ever have a problem with your restoration hardware purchase, don’t hesitate to reach out to customer service. They are more than happy to help resolve any issues that may arise. And will go above and beyond to ensure that your experience with the company is positive. Thanks for reading!

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